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Elements and Performance Criteria

1. Identify system features
   • Available communication systems are identified
   • Features and control functions of each system are identified
   • Where relevant, battery and signal levels are monitored
   • Where relevant, channels are selected appropriate to the types of communication to be made
2. Communicate using communications technology
   • System checks are carried out to confirm communication system is operational in accordance with manufacturer instructions and organisational/network owner procedures
   • Communication system is operated safely in accordance with manufacturer instructions, workplace procedures and any regulatory requirements
   • Where relevant, channel selection is made appropriate for the location and type of communication
   • Appropriate protocols and procedures are followed when using communication systems
   • Received messages are interpreted and recorded, where required, in accordance with organisational/network owners procedures
3. Maintain communications equipment
   • Equipment is checked and maintained in working order in accordance with workplace procedures
   • Minor faults in communication systems are identified, diagnosed and repaired or reported in accordance with workplace procedures
4. Complete documentation
   • Appropriate records of communication are maintained in accordance with workplace procedures

Required Skills

This section describes the knowledge and skills required for this unit

Required knowledge

Basic principles of effective communication

Hazards that may exist when using communication systems for ontrack vehicle operation and ways of controlling the risks involved

Organisational procedures for using communication systems for ontrack vehicle operation

Problems that may occur during the use of communication systems for ontrack vehicle operation and action that can be taken to report or resolve the problems

Relevant rail safety occupational health and safety OHampS and environmental procedures and regulations

Techniques for communicating effectively with a multilingual persons with a limited ability to speak or understand English

Required skills

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Apply precautions and required action to minimise control or eliminate hazards that may exist when using communication systems

Communicate effectively with others using available communication systems

Identify and use required communications technology

Monitor performance of communications equipment and take appropriate action if required

Operate and adapt to differences in communications equipment in accordance with standard operating procedures

Promptly report andor rectify any identified problems faults or malfunctions that may occur when using communication systems in accordance with workplace procedures

Read and interpret instructions and procedures relevant to using communication systems

Work collaboratively with others when using communication systems

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying the required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement Assessment must include exercises which demonstrate competent performance of the following in a range of situations demonstrating use of communications equipment demonstrating an understanding of communications security applying relevant organisationalnetwork procedures demonstrating appropriate communication protocols
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments access is required to relevant and appropriate materials and equipment and applicable documentation including organisational procedures regulations codes of practice and operation manuals
Method of assessment	As a minimum assessment of knowledge must be conducted through appropriate assessments using writtenpracticaloral assessments Practical assessment must occur through activities in an appropriately simulated environment andor in an appropriate range of situations in the workplace

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication systems may include:	fixed phone systems mobile phone, both on person or hands-free radios including personal, hand-held or vehicle-mounted
Communication may include:	active listening two-way conversation questioning to obtain information and/or clarify information and understanding routine oral reporting
Communication problems may include:	misunderstanding limited ability of others to communicate in English noisy environments or communication channels illegible writing or print use of non-standard vocabulary incorrect assumption that message has been received and/or correctly understood not following correct communication protocols and procedures
Information/documentation may include:	workplace communication procedures, protocols, checklists and instructions including safety management systems/plans manufacturer specifications for communications equipment communication records

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